Our Tenant Online Account gives you 24/7 access to everything you need throughout your tenancy.
Whether paying your deposit, signing terms or uploading documents, you can do it 24/7 with your Tenant Online Account. Once you've moved in, you can use it to view our guides and make payments.
When you rent a property through scottfraser, we'll automatically set up your Tenant Online Account and send you login details via email. If you haven't been sent your login information or need assistance accessing your account, contact your local branch.
Our Tenant Online Account is designed to make your rental hassle-free. The intuitive interface works perfectly on both mobile and desktop, so you can manage your tenancy wherever you are.
Your Tenant Online Account provides a user-friendly platform to manage all aspects of your tenancy in one place:
Our Report & Repair system is integrated into your tenant account, making it easy to report maintenance issues. Simply log in, describe the problem, and upload photos if needed, and our property management team will respond promptly to resolve the issue.
Speak to one of our friendly agents for tailored advice.
While we don't currently offer a dedicated mobile app, our Tenant Online Account portal is fully optimised for mobile devices. The responsive design ensures a seamless experience whether you're accessing it from your phone, tablet, or desktop computer.
Once reported through your online account, maintenance issues are categorised by urgency. Emergency issues (like water leaks or heating failures) are addressed within 24 hours, while non-urgent matters are typically resolved within 3-5 working days. You can track the status of all repairs through your account.
You can easily reset your password by clicking the "Forgot Password" link on the login page. You'll receive an email with instructions to create a new password. If you don't receive this email or need further assistance, contact your local scottfraser branch.
Yes, each tenant named on the tenancy agreement can have their own login credentials for the property. This ensures all tenants can report issues, make payments, and access important documents independently.
Absolutely. We use industry-standard encryption and security protocols to protect all data within our tenant portal. Payment processing is handled through secure third-party providers, ensuring your financial information remains protected at all times.