Information And Fees For Tenants

Our experienced and friendly team are here to help you find your ideal home to rent. We are proud of our reputation for providing high quality properties in key locations throughout Oxford, Witney and the surrounding villages.

As full members of the Association of Residential Letting Agents (ARLA Propertymark) we follow a strict code of practice and ensure staff are kept fully informed of current legislation and trends, and procedures are updated accordingly by our in-house Compliance Officer.

Guide to tenant charges

Our objective is to make the process of renting a property clear and simple. We wish to offer a transparent service to our tenants, with our fees advertised at the outset. Pleasae find our guides below.

Tenant Services

Delivering exceptional service and exclusive offers to our tenants.

The Residency – our tenant membership club

Whether you’re a first-time renter, relocating, moving in with your partner or need a bigger family home, scottfrasers’ Residency club offers something for all tenants.

Saving you money – No Deposit option

Struggling to save a deposit for your new home? Find out more about scottfrasers’ No Deposit Option, which will allow you to move into a new home sooner than you think. Plus, to help reduce day-to-day costs, Residency members get access to exclusive discounts on a range of products and services, including a Virgin Media bundle. Protecting you Residency members can access free and impartial legal advice with our Legal Helpline.

If renting alone, we can help draw up a Cohabitation Agreement to protect everyone’s interests, and look after your loved ones with a property drafted will, prepared by a panel of qualified solicitors. Planning your future Our partnership with Experian means your rental payments will be included on your credit history. So if your goal is to buy a home, speak to one of scottfrasers’ mortgage advisors, who will offer advice on how to get onto the property ladder. And you can keep an eye on the future with a free Credit Score Review, as well as a Workplace Pension Review.

Deposit-free renting

No one wants to delay their move in order to save up front for a deposit, nor do you want your hard-earned cash tied up*. That’s why we’ve introduced the No Deposit Option. You no longer need to delay your move so that you can save for a deposit and, when moving from one rental to another, you won’t end up with two deposits tied up.

Savings with Virgin Media
Thousands of exclusive, well-known retailer deals and discounts
Discounts on white goods
Unlimited legal helpline
Cohabitation agreement
Will-writing service
Financial protection review
Experian tracking
First-time buyer advice
Credit score review
Workplace pension review

Contents Insurance

When you move home you should always ensure your possessions are insured, in case of accidental damage or theft. As a tenant, it is your responsibility to arrange the right contents insurance.

Our specialist tenants’ Contents Insurance covers you for:

Damage or loss of your possessions through incidents and accidents
Flooding and fire risk – something that not all policies cover!
Cover for liabilities towards your landlord’s property and its contents

If you want to avoid part of your deposit being retained by your landlord at the end of the tenancy, taking out Contents Insurance is recommended as it'll cover you for any accidental or uninsurable damages.

Get a quote today on our specialist Contents Insurance for tenants

AnyVan

Moving day can be difficult without the support of a professional removals team. That’s why we have teamed up with AnyVan to offer a comprehensive, reliable and affordable service. AnyVan takes the strain, allowing you to move at your own place. Remove experts will handle your belongings with care and complete even long-distance journeys in a safe and timely manner. It starts with a free quote for your chosen day* and includes basic compensation cover of up to £50,000.

*all appointments subject to AnyVan confirmation

Virgin Media

We have partnered with Virgin Media to offer our tenants exclusive offers and savings. You’ll be able to take advantage of these offers as long as your property is serviceable by Virgin Media. You don’t need to take a telephone service through Virgin if you only require broadband and/or TV services, leaving you completely in control. These exclusive offers are not available if you contact Virgin Media or the Tenant Shop. To find out about the latest offer available for you, and to check what provider is available for your property, call your local branch.

Report & Repair

It's now quick and easy for you to report repairs

Faster fixes: Detailed reports on all repairs required let us fix your issues quickly and efficiently
Fewer Issues: Provides guidance on how to resolve simple problems yourself
Clearer communication: Report in your native language with 40+ languages
Easy tracking: You receive a time and date stamped record if you make a repair request

Report a Repair

4.6/5

Customer Satisfaction on Google

21,500+

Landlords Let with us

6,800+

People chose to Sell with us

Find your local expert

Our experts are always on hand whether you're looking to let, sell, buy, or rent a home in Oxford. We pride ourselves on providing an innovative service and transparent advice.

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Thank you for the feedback

4.6/5 Rating from 1130 Reviews

I had an excellent experience and smooth transition to let.Thanks to Hannah's outstanding support. She was incredibly helpful throughout the process, ensuring everything went smoothly and making the transition stress-free. Her professionalism, clear communication, and friendly approach truly stood out. I highly recommend this agency, especially if you're lucky enough to have Hannah assisting you!

GREESHMA
2 days ago

We have worked with Scott Fraser for many years and always find their staff to be helpful and pleasant. They are efficient communicators who resolve queries swiftly whenever issues arise. We highly recommend their service and look forward to working with them for the foreseeable future.

Lizzy Ritson
4 days ago

Amazing team good to talk and very helpful, highly recommended..

Toni Oxford
6 days ago

Alison was very caring. She helped a lot. Thank you for everything.

Mehmet Çelik
1 week ago

They really do their job properly. Alison Haznadari followed my process. She patiently answered all my questions.

Ali Kantilav
1 week ago

Thanks to Scottfrizer. Especially to Alison Haznedari. I was very pleased with her interest in us. Our house rental process was completed very quickly and reliably. Thanks to Alison for her professional attention to detail in the house finding process.

HASAN ÇAKIR
2 weeks ago